To verify your account, you will need to select the Account Menu in the top-right of your screen, select My Account and then Verification. Here you will be able to submit the required documents in order to complete your verification.

When your account has successfully completed verification, you will have access to our full range of services, including withdrawals.

To check if your account has completed verification, you can select the link here.

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts.

For more detailed information on how to submit your verification documents and review timeframes, select the link here.

We periodically review and update our verification procedures to ensure that these remain up to date with best practice and regulatory changes. As a result, we may require you to provide additional documentation to complete the verification of your account.

At any point, if further information is required from you regarding verification, we will notify you accordingly.