If you lose connection in the middle of a game, you are automatically reconnected once you have re-established your connection.
Casino
If you are disconnected in the middle of a live Blackjack or Casino Hold ‘em game, your hand will either be checked or folded depending on the actions taken by the other players.
However, if you are disconnected in the middle of a live game that does not require any further action or decision making such as Baccarat or Roulette, your bets settle automatically according to the results of the game. All results can be viewed through your game history. For guidance on how to locate this, select the link here.
Unable to reconnect
If you are not automatically reconnected to your game, follow the steps below:
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Log out, log back in, and try again.
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If you are using a browser, complete a restart. If you are using the app, uninstall and reinstall the app on your device.
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Clear your cache and cookies.
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Restart your device, then try an alternative browser and internet connection.
If you need further assistance, feel free to Contact Us.