The Independent Betting Adjudication Service (IBAS) is an authoritative, totally independent third party, offering adjudication for customers who have an unresolved dispute with an operator. IBAS will not charge customers for use of the service.

Prior to adjudication, IBAS requires that the customer has fully exhausted the operator’s internal complaints process.

Disputes can be raised to the service via the IBAS website.

As a registered IBAS operator, bet365 has declared an intention to abide by an IBAS ruling.